Lately, I have been obsessed with the show “Mad Men”. I love the show’s symbolism, the underlying issues of 1960s society that it subtly brings to attention, the characters, and well—it’s a show about advertising.
However, I can’t help but to watch this show with a sense of nostalgia. While the show oversimplifies the details behind putting together a marketing strategy; it is clear that it will never be that simple again. With the dominance of digital media, the consumer’s empowerment and attention deficit, and the way information is shared in our era, it is safe to say Advertising is not what it was in the 1960s.
In full disclosure, the dizzying changes in the industry have me feeling like the free-falling silhouette in the show’s intro.

So how are things different and how can I stop my free-fall? ( I hope I’m not alone in this). Well, let’s explore.
Differences
The 1990s ushered the era of cable TV, the 24/7 news cycle and the Internet. What does this mean? That customers became immersed in information overload. Now we have consumers that are better informed, more critical, less loyal, and harder to read.
Also, consumers—all types of consumers are interacting with each other around the world, any time they want. These conversations essentially center on how much they love/hate your product, and the powerful impact of these conversations means that the customers now have more power than ever to turn your product into a star…or sink it faster than the Titanic.
I find it amazing how somebody in Spain can tell someone in the Netherlands, that the speakers they are looking to buy on that British website aren’t that good. This is the quintessence of the world we live in.
On top of the rise in consumer knowledge, is the dominance of digital advertising. Google’s Adwords (the backbone behind their profits) has drastically changed how websites and advertisements are crafted. Punishing cheeky,abstract statements and rewarding relevance is the modus operandi of Google Adwords.
The rise of digital advertising has made measuring the results of marketing campaigns easier. Impressions, purchases, reactions, even the most attractive parts of an ad, you name it; it can all be measured (for pretty cheap too). Thus, it comes as no surprise that over 2/3 of CMOs are going to drastically increase their digital marketing budget in 2011 (According to a report I read in Forrester). The scalability of digital advertising has propelled this form into the most heavily invested area of marketing.
Then, you have guerrilla marketing—a direct response to the information overflow we encounter everyday. Guerrilla marketing is supposed to catch my attention, pull my thoughts away from myself and create a memorable experience that I will be able to associate with a product. These typically include greater conversation with the consumer; thus, making them feel listened to—and for lack of a better word, loved.
Catching up and understanding the nature of this new beast can be daunting at times for a student like me. While I can get around social media and understand the basic concepts of digital advertising (impressions, CTR, Adwords, etc). Making sense of it all and understanding the big picture is a more difficult.
And yet, it all comes down to one simple concept which I find to be my lighthouse in this unexplored ocean.
Tell a good story.

That is good advertising, that is good marketing. Sure, the consumer is more rational now, and in this economy they might be more thoughtful of their economic decisions.
But they are human! They laugh, worry, smile, cry, get angry, get excited just like all of us.
They choose the $80 Pumas over the $40 New Balance because that brand says something about them. Something intangible, something that can’t be put into words, and that is not accurately reflected in the $40 price difference.
What has changed is the medium, the way we communicate and make that emotional connection. The creative must still be captivating, the strategy must still be sound, the goal must still be clear.
So what if to sell a product you have to interact with the consumer more often, and more originally. This just means that you get their feedback on how they can love you more, more often!
If Don Draper lived in this era, he would still find himself gazing out the window, while holding his scotch (Hopefully, he wouldn’t be smoking, and by God I do hope he has a recycling and composting bin), thinking of these three core ideas:
To seduce memorably. To make intangible value tangible. To tell a good story.
(Feedback: Do you think I’m missing anything? What other differences do you see? Most importantly, what opportunities? Speak your mind, I would love to hear from you.)